Our team of professionals will interview the key players, either in person or via teleconference, whichever is more appropriate. The goal is to get a thorough understanding of needs and objectives of your organization.

Once we’ve obtained a thorough understanding of your needs and objectives, we’ll develop the best solution and provide it to your project team for consideration via The Business Plan. Regardless of your specific needs and objectives, our Hospitalty Apparel Programs will always provide minimal ongoing administrative effort, superior customer service, accurate and timely delivery along with the premium products from Vanity Fair that support and enhance the value of your program while maximizing the return on your investment.

Important components of our Hospitality Apparel Programs are product quality, ongoing product availability, updated styles and colors and embroidery design and workmanship. Once we have a preliminary acceptance of The Business Plan, we will provide for your approval a sample of each garment offered in the plan along with your digitized and embroidered designs.

Every Hospitality Apparel Program we design is supported by a Service Agreement which clearly defines the commitments we’ve both made to the success of the program. Along with many other specifics, the details of our performance measurements are outlined in the Service Agreement.

After The Business Plan has been approved and the Service Agreement finalized and accepted, our team will move to implementation. We’ll introduce you to your Customer Service Representative and your Account Specialist. As outlined in all of our Service Agreements, our responsibilities include preparing an overview of the program for distribution to the participants and preparation of your customized catalog. Depending on the level of service you’ve selected, we’ll prepare and distribute order forms or we’ll develop your secure online web site. For more information on our secure online services, please visit Online Solutions on the menu or Click Here.

Now that the program has been implemented, it is our responsibility to provide superior customer service to your team members, along with timely performance measurement results to your project team or management, as outlined in the Service Agreement. Your Customer Service Representative and Account Specialist (??) have been well trained on the specifics of your particular program. In addition, through our Customer Orientation meeting, everyone involved in making your program a success has been trained on the specifics of your program.